Orders & Payment
Looking for ex-display and clearance items?
You can view the complete details of the shapes and fabrics currently available in our ex-display and clearance section by visiting our Outlet section. This section is regularly updated with the latest items and availability changes quickly. If you a
Placed an Order? Here's What Happens Next?
Once you've placed your order, we'll send you an email confirming your order details. From there, we'll keep you updated at key stages of the process, so you will know how things are progressing. When your order has been dispatched to our delivery pa
Where is my order?
Please use our Track Your Order page, to see an estimated delivery window for your order. If we are still within the estimated delivery window date when checking, the team is unable to provide a live update on your order. If the date has gone beyond
In Stock Sofas Available
Many of our sofas are in stock for quick delivery, browse quick delivery sofas Order placed are estimated to be in your home within 1-2 weeks. **Please note some UK postcodes may take a little longer.
Can I see fabric samples before I order?
Order up to 9 free Cozmo swatches here to start exploring which is the right fabric for you. Once your order is placed, we will deliver to you in 2-4 days via Royal Mail.
Cozmo’s Payment Options
You can complete a Cozmo purchase with a variety of payment methods, including debit and credit cards, PayPal & Google Pay. You will see all available payment methods during checkout, which also include Shop Pay and Divide Buy if you wish to spread t
Financing Options on a Cozmo Order
You can purchase with Cozmo via Shop Pay or Divide Buy. To set up a payment installment plan to spread the cost of your purchase, select your chosen route at the checkout and you will be redirected to complete your purchase. For more information on f
When will my Order arrive?
In-stock sofas typically ship within 1–2 weeks. Made-to-order sofas will take longer, always reference the product page for the estimated delivery window and you will see it again at the checkout before you complete your order. **Please note some UK
30 day Returns Policy
Every Cozmo is designed to be lived with, refreshed and adapted over time. If your sofa isn’t right within the first 30 days of delivery, we’ll arrange a free collection and refund your order.
Cozmo quality, what do our customers say?
We hold an excellent Trust pilot rating with over 300 verified reviews and counting. Customers celebrate the comfort, the design, and how easily it fits through tricky doorways. Our Shoreditch showroom also provides the perfect setting to view the co
What are the best Compact Sofa Options?
For smaller spaces, our compact options like the Cozy 1.5 Seater Sofa and the Rest 3 Seater Sofa offer maximum seating with minimal footprint. Arriving in manageable boxes with no tools assembly, you get a real sofa into a home a traditional one co
Changing a delivery address or contact details
To notify us of any delivery address or contact details change, [insert short form with link Change of Contact Details here] The team will then process and confirm via email the amendments. It is always best to let us know as much in advance as you
Amend items in an order
Contact us at Hello Cozmo with your name, order number, with details of your amendments and we will be in touch to confirm.
Exchange an order
We understand even with the best planning your requirements can change along the way. [insert short form with link to Request to Exchange here] If there’s a difference in price, we’ll either refund the difference or request additional payment if the
Trouble placing an order?
Please check that you’ve entered all of your details correctly and if your order is still not processing, please contact us at [email protected] or call 0203 7730585 Monday - Friday and one of the team will be happy to help.
Cancel an Order
Simply contact us at [email protected] with your name & order number explaining your cancellation request and we will action and be back in touch to confirm.
Problem with an existing order?
Don’t worry, we are here to help. Please provide as much detail as possible on the problem you are experiencing, photos or videos always help us get to the solution quicker and one of the team will be in touch to discuss. [could this also be a form R
Warranty Details
Yes. Made from FSC-certified wood and subjected to UK regulatory strength tests, Cozmo sofa frames come with a 15-year guarantee. Most of our sofa jackets are made from durable fabrics that are treated with FibreGuard, making them stain resistant an