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Don’t worry, we are here to help. Please provide as much detail as possible on the problem you are experiencing, photos or videos always help us get to the solution quicker and one of the team will be in touch to discuss. Report an issue

Problem with an existing order?

Orders & Payment

Looking for ex-display and clearance items?

Placed an Order? Here's What Happens Next?

Where is my order?

In Stock Sofas Available

Can I see fabric samples before I order?

Cozmo’s Payment Options

Financing Options on a Cozmo Order

When will my Order arrive?

30 day Returns Policy

Cozmo quality, what do our customers say?

What are the best Compact Sofa Options?

Changing a delivery address or contact details

Amend items in an order

Exchange an order

Trouble placing an order?

Cancel an Order

Warranty Details

Do Cozmo sofas come in a box?

Will a Cozmo sofa fit through a narrow doorway, hallway or up the stairs?

What are the box sizes?

How to assemble my Cozmo?

Will the Delivery Team take away my old sofa?

Cozmo Assembly Service

Can I Choose My Delivery Date?

What happens before your delivery?

Small item delivery

Northern Ireland & Republic of Ireland delivery

International Shipping

Delivery & Assembly

Fabric care & stain advice

Where are Cozmo sofas designed and made?

Selecting Chaise or Corner Orientation

Does Cozmo have any Sofa beds?

Can I change the orientation of my chaise or corner later on?

Can I take the covers off a Cozmo sofa?

What fabrics are good for pets?

Can I buy replacement covers if mine get damaged?

Are the seats deep enough for lounging?

Will the cushions go flat over time?

What size mattress does the Cozy bed accommodate?

Product Info & Care

Collecting a return? What to expect.

Request a Return

When will I receive my refund?

My order has been refunded. What happens to my finance agreement?

Returns & Refunds

Trade Enquiries

Press & Media Enquiries

Showroom Details

Chat with us

Visit & Connect

How does Cozmo's modular furniture system work?

How to find product dimensions

How do we describe the comfort at Cozmo?

Need replacement parts?

Which Cozmo sofas have a chaise section?

Which Cozmo sofas have  a corner section?

What makes a Cozmo sofa comfortable?

Can I reconfigure or add to my Cozmo sofa later?

Comfort & Modularity

Problem with an existing order?Updated 19 days ago