Don’t worry – contact us at [email protected] with your name and order number and as much information about the nature of the problem, with supporting with photos or video, and we’ll do our best to resolve your query quickly.
Yes, you can exchange one sofa for another, subject to stock availability. Contact us at [[email protected]](mailto:[email protected]), providing your order number and why you want to return it, then add the details of the sofa you’d like to repla
Returning an item is easy and straightforward: simply contact us at [[email protected]](mailto:[email protected]), providing your order number and why you want to return your sofa, and we’ll contact you to arrange a suitable date and time for coll
You should receive your refund within 10 working days; this includes the time it takes for your item to be collected and returned to our warehouse and checked. For further information, see our Refund Policy [here](https://www.mycozmo.com/policies/