Returns & Refunds
Collecting a return? What to expect.
Yes, you can exchange one sofa for another, subject to stock availability. Contact us at [[email protected]](mailto:[email protected]), providing your order number and why you want to return it, then add the details of the sofa you’d like to repla
Request a Return
Returning an item is easy and straightforward: simply contact us at [[email protected]](mailto:[email protected]), providing your order number and why you want to return your sofa, and we’ll contact you to arrange a suitable date and time for coll
When will I receive my refund?
You should receive your refund within 10 working days; this includes the time it takes for your item to be collected and returned to our warehouse and checked. For further information, see our Refund Policy [here](https://www.mycozmo.com/policies/
My order has been refunded. What happens to my finance agreement?
As soon as we process your refund, we notify your finance provider. They will then arrange any refund due and update or close your finance agreement as required. As the agreement is managed by the finance provider, they are best placed to provide upd