We do not have an automated tracking system for your Cozmo order but our delivery team will contact you via email and SMS to arrange your delivery date when your order is ready. The day before you are due to receive your Cozmo, they will provide a fo
Once your Cozmo is ready, our automated system will suggest the next available date a delivery team is on your area. You can accept or decline based on your availability. If are experiencing any challenges in terms of accepting your Cozmo please cont
At Cozmo, we indicate the expected delivery time on each specific product page online. Once you have selected the item you are interested in, you will be able to see delivery times in the detail. Please note that some postcodes in the UK may take a l
We recommend you assemble it yourself, that way you can get to know the parts involved in the making of your sofa – it’s incredibly easy to do and requires no tools. [Watch our video](https://www.youtube.com/watch?v=T2NgzDRNWC0&t=1s&ab_channel=C
Our delivery team are unable to take away your old sofa, so you will need to make alternative arrangements. We recommend you flatten and store your delivery boxes in case you decide to return your sofa to us as new packaging will incur a cost.
We understand sometimes unexpected things happen on the day of a delivery but would stress the importance of being available in the time frame the team have advised the day before. You will receive an SMS notification with a four-hour time slot prior
We’re very sorry to hear that – our delivery team are usually extremely punctual and must have been delayed due to unforeseen circumstances. Please contact us at [[email protected]](mailto:[email protected]) and we will track down your delivery
Yes, delivery is possible and will require the use of an international carrier. At this time we are not able to free returns but hope this would not happen and you love your Cozmo!UK VAT won't be collected on your order, but you'll be responsible for