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Can I track my delivery?

Our delivery team will contact you via email and send you an automated SMS 24 hours prior to the delivery with a two-hour delivery time slot, and a call 30-60 minutes before arrival so you’re always up to date on your delivery.

Can I choose my delivery date?

The first available delivery date will be pre-selected by our system when you order. You can, however, choose the date that suits you best by contacting us at [email protected] or through our chat to re-schedule the delivery and we'll try accommodati

When will I get my Cozmo sofa?

All in stock orders to the UK mainland are delivered within 1-2 weeks. Orders places on a lead time will be delivered according to the lead time quoted on the product page. Delivery to some postcodes may take longer.

Will your delivery team assemble my sofa?

We recommend you assemble it yourself, that way you can get to know the parts involved in the making of your sofa – it’s incredibly easy to do and requires no tools. [Watch our video](

Will your delivery team take away my old sofa and the delivery boxes?

Our delivery team are unable to take away your old sofa, so you will need to make alternative arrangements. We recommend you flatten and store your delivery boxes in case you decide to return your sofa to us as new packaging will incur a cost.

What happens if I'm not at home when my delivery arrives?

You'll receive an SMS notification with a three-hour time slot prior to delivery and a call 30-60 minutes before arrival. If you're not in when the delivery team arrives, we will contact you to rearrange your delivery. This will have an additional de

Help! My sofa hasn't arrived yet.

We’re very sorry to hear that – our delivery team are usually extremely punctual and must have been delayed due to unforeseen circumstances. Please contact us at [[email protected]](mailto:[email protected]) and we will track down your delivery

Do you ship outside of the UK?

Yes! We offer shipping to Europe and worldwide with an additional cost. Please contact us at [email protected] with any special requests and we’ll schedule a delivery for you.