Our delivery team will contact you via email and send you an automated SMS 24 hours prior to the delivery with a two-hour delivery time slot, and a call 30-60 minutes before arrival so you’re always up to date on your delivery.
The first available delivery date will be pre-selected by our system when you order. You can, however, choose the date that suits you best by contacting us at he[email protected] or through our chat to re-schedule the delivery.
All in stock orders to the UK mainland are delivered within 1-2 weeks. Orders places on a lead time will be delivered according to the lead time quoted your order. Delivery to some postcodes may take longer.
We recommend you assemble it yourself, that way you can get to know the parts involved in the making of your sofa – it’s incredibly easy to do and requires no tools. [Watch our video](https://www.youtube.com/watch?v=T2NgzDRNWC0&t=1s&ab_channel=C
Our delivery team are unable to take away your old sofa, so you will need to make alternative arrangements. We recommend you flatten and store your delivery boxes in case you decide to return your sofa to us as new packaging will incur a cost.
You'll receive an SMS notification with a two-hour time slot prior to delivery and a call 30-60 minutes before arrival. If you're not in when they arrive, we will contact you to rearrange your delivery. Repeat deliveries come with a delivery charge.
We’re very sorry to hear that – our delivery team are usually extremely punctual and must have been delayed due to unforeseen circumstances. Please contact us at [[email protected]](mailto:[email protected]) and we will track down your delivery
Yes! We offer shipping to Europe and worldwide with an additional cost. Please contact us at [email protected] with any special requests and we’ll schedule a delivery for you.