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Cozmo

We understand sometimes unexpected things happen on the day of a delivery but would stress the importance of being available in the time frame the team have advised the day before. You will receive an SMS notification with a four-hour time slot prior to delivery and a call 30-60 minutes before arrival to help you manage the day and enjoy free delivery.If the delivery does not complete on the agreed day then we will be back in touch to reschedule.

We understand sometimes unexpected things happen on the day of a delivery but would stress the importance of being available in the time frame the team have advised the day before. You will receive an SMS notification with a four-hour time slot prior

What happens if I'm not at home when my delivery arrives?

Delivery

Can I get free swatches?

Do you have a showroom?

What payment methods do you accept?

Klarna

Are there more Cozmo designs in the pipeline?

Do have any any in stock, ready to go products?

Placing an Order

Can I amend or cancel my order?

Can I change the delivery address after I’ve placed my order?

Amending or Cancelling an Order

Can I track my delivery?

Can I choose my delivery date?

When will I get my Cozmo sofa?

Will your delivery team assemble my sofa?

Will your delivery team take away my old sofa and the delivery boxes?

Help! My sofa hasn't arrived yet.

Do you ship outside of the UK?

Does my sofa come with a guarantee?

How do I clean my Cozmo sofa?

Are your sofas comfortable?

Where are your products manufactured?

How do I order replacement parts?

How big are your ‘small’ boxes and how heavy are they?

Where can I find assembly instructions?

Where can I find the dimensions of your sofas?

How to select the Chaise Orientation & can I switch it up?

Does Cozmo have any Sofa beds?

Product Info & Care

There’s a problem with my sofa – what should I do?

Can I exchange my sofa for a different one?

How do I return an item?

I’ve returned an item – when will I receive my refund?

Returns & Refunds

How do I contact you?

I’m having problems completing my order – what should I do?

Do you offer any trade schemes or discounts?

Press & Media Enquiries

Other

What happens if I'm not at home when my delivery arrives?Updated 2 months ago