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<p>If there is a production delay to your order, we will update you with any changes to the expected delivery schedule. Once your order is complete, our delivery team will contact you to arrange a convenient delivery date while aiming to keep as close as possible to the expected delivery window.</p>

If there is a production delay to your order, we will update you with any changes to the expected delivery schedule. Once your order is complete, our delivery team will contact you to arrange a convenient delivery date while aiming to keep as close a

What happens if there is a production delay?

Orders & Payment

Swatch Orders

What are Cozmo's Payment Options

Financing Options on a Cozmo Order

Cozmo Furniture In Stock and Available

Where is my Cozmo Order

How can I view your ex-display and clearance items?

Do you offer sofas with specific customization options?

How can I use the FREED discount code?

Can I amend or cancel my order?

Can I change the delivery address after I’ve placed my order?

Amending or Cancelling an Order

Can I track my delivery?

Can I choose my delivery date?

When will I get my Cozmo sofa?

Will your delivery team assemble my sofa?

Will your delivery team take away my old sofa and the delivery boxes?

What happens if I'm not at home when my delivery arrives?

Help! My sofa hasn't arrived yet.

Do you ship outside of the UK?

Delivery

Does my sofa come with a guarantee?

How do I clean my Cozmo sofa?

Are your sofas comfortable?

Where are your products manufactured?

How do I order replacement parts?

How big are your ‘small’ boxes and how heavy are they?

Where can I find assembly instructions?

Where can I find the dimensions of your sofas?

How to select the Chaise Orientation & can I switch it up?

Does Cozmo have any Sofa beds?

Will Cozmo Launch New Products This Year

Product Info & Care

There’s a problem with my sofa – what should I do?

Can I exchange my sofa for a different one?

How do I return an item?

I’ve returned an item – when will I receive my refund?

Returns & Refunds

How do I contact you?

I’m having problems completing my order – what should I do?

Do you offer any trade schemes or discounts?

Press & Media Enquiries

Do you have a showroom?

Other

Fabric and Colour Options

What happens if there is a production delay?Updated 10 hours ago