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Cozmo

<p id="isPasted">You should receive your refund within 10 working days; this includes the time it takes for your item to be collected and returned to our warehouse and checked. &#xA0;</p><p>For further information, see our Refund Policy <a data-original-title href="https://www.mycozmo.com/policies/refund-policy" title>here</a>.</p>

I’ve returned an item – when will I receive my refund?

Returns & Refunds

Can I get free swatches?

Do you have a showroom?

What payment methods do you accept?

Klarna

Are there more Cozmo designs in the pipeline?

Why are some of your products not available for delivery within 1-2 weeks?

Placing an Order

Can I amend or cancel my order?

Can I change the delivery address after I’ve placed my order?

Amending or Cancelling an Order

Can I track my delivery?

Can I choose my delivery date?

When will I get my Cozmo sofa?

Will your delivery team assemble my sofa?

Will your delivery team take away my old sofa and the delivery boxes?

What happens if I'm not at home when my delivery arrives?

Help! My sofa hasn't arrived yet.

Do you ship outside of the UK?

Delivery

Does my sofa come with a guarantee?

How do I clean my Cozmo sofa?

Are your sofas comfortable?

Where are your products manufactured?

How do I order replacement parts?

How big are your ‘small’ boxes and how heavy are they?

Where can I find assembly instructions?

Where can I find the dimensions of your sofas?

Product Info & Care

There’s a problem with my sofa – what should I do?

Can I exchange my sofa for a different one?

How do I return an item?

I have a question – how do I contact you?

I’m having problems completing my order – what should I do?

Do you offer any trade schemes or discounts?

Press & Media Enquiries

Other

I’ve returned an item – when will I receive my refund?Updated 2 years ago