If you can’t find what you’re looking for on our FAQ pages or other sections, please contact us at hello@mycozmo.com and we’ll respond to your queries as soon as possible.

If you can&#x2019;t find what you&#x2019;re looking for on our FAQ pages or other sections, please contact us at <a href="mailto:hello@mycozmo.com" id="isPasted">hello@mycozmo.com</a> and we&#x2019;ll respond to your queries as soon as possible.

I have a question – how do I contact you?

Please check that you’ve entered all of your details correctly and if your order is still not processing, please contact us at hello@mycozmo.com and we’ll do our best to quickly solve the issue.

Please check that you&#x2019;ve entered all of your details correctly and if your order is still not processing, please contact us at <a href="mailto:hello@mycozmo.com" id="isPasted">hello@mycozmo.com</a> and we&#x2019;ll do our best to quickly solve the issue.

I’m having problems completing my order – what should I do?

Cozmo welcomes trade enquiries and we're happy to offer a discount scheme to potential partners. Please contact us at hello@mycozmo.com for more information.

Cozmo welcomes trade enquiries and we&apos;re happy to offer a discount scheme to potential partners. Please contact us at <a href="mailto:hello@mycozmo.com" id="isPasted">hello@mycozmo.com</a> for more information.

Do you offer any trade schemes or discounts?

Please direct all press and media enquiries to hello@mycozmo.com.

Please direct all press and media enquiries to <a data-original-title href="mailto:hello@mycozmo.com" id="isPasted" title>hello@mycozmo.com</a>.

Press & Media Enquiries

Home

Cozmo

Other

Can I get free swatches?

Do you have a showroom?

What payment methods do you accept?

Klarna

Are there more Cozmo designs in the pipeline?

Why are some of your products not available for delivery within 1-2 weeks?

Placing an Order

Can I amend or cancel my order?

Can I change the delivery address after I’ve placed my order?

Amending or Cancelling an Order

Can I track my delivery?

Can I choose my delivery date?

When will I get my Cozmo sofa?

Will your delivery team assemble my sofa?

Will your delivery team take away my old sofa and the delivery boxes?

What happens if I'm not at home when my delivery arrives?

Help! My sofa hasn't arrived yet.

Do you ship outside of the UK?

Delivery

Does my sofa come with a guarantee?

How do I clean my Cozmo sofa?

Are your sofas comfortable?

Where are your products manufactured?

How do I order replacement parts?

How big are your ‘small’ boxes and how heavy are they?

Where can I find assembly instructions?

Where can I find the dimensions of your sofas?

Product Info & Care

There’s a problem with my sofa – what should I do?

Can I exchange my sofa for a different one?

How do I return an item?

I’ve returned an item – when will I receive my refund?

Returns & Refunds